Returns Policy

 

Am I able to Return my Item?

Cancellations or returns must be authorized in advance. Please be sure to call us (800 232-8109) within 30 days of receiving your order and a Customer Service representative will assess the situation and if need be, issue a return authorization. Charges may apply on returns.

 

What is your Return Policy?

Unless otherwise noted in the item description, you may return your purchase for a refund minus the round trip shipping charges within 30 days of receiving your item. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us. Some suppliers charge us a restocking fee of up to 20% of the order value, which would be the responsibility of the customer to pay should they  want to return the item. Refunds will only be issued to the original credit card that you use when placing your order.

 

Eligibility for Items to be Returned

• Items must be in new/unused condition and in their original packaging in order to be returned
• Items which are custom/made-to-order cannot be returned
• Current custom/made-to-order product lines include Allseating, Nightingale, Neutral Posture, and Wyatt Seating - all not returnable.

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@officepinnacle.com and we will process an insurance claim on your behalf.

Please do not assemble damaged products. Products cannot be returned under any circumstances if they are assembled. Assembling or installing damaged products voids the manufacturer's ability to restock or replace damaged products. Assembling or installing damaged components voids our ability to file a successful freight claim for shipping damage.